Ballad Health

Freestanding Ballad Health charging kiosk in a Sycamore Shoals Hospital waiting room, with a digital screen promoting orthopedic services and visitors seated nearby

About

Ballad Health is a nonprofit regional health system serving 29 counties across Northeast Tennessee, Southwest Virginia, and surrounding Appalachian communities, with 20 hospitals and a broad network of physician, behavioral health, and post-acute services reaching close to one million people. Its FY2025 reporting cites approximately 2,531 beds and $2.6 billion in net revenue, with a workforce of roughly 14,000 team members. Ballad is particularly notable for its concentration in rural healthcare and was created in 2018 through the merger of Mountain States Health Alliance and Wellmont Health System under a state-supervised Certificate of Public Advantage structure.

Testimonial

Innovare has been an outstanding partner in helping us to solve the issue of charging station availability. Families and staff alike enjoy the amenity, and the professional appearance of the stations is a welcome addition to the environment. An added benefit is the extended partnerships that community businesses can enjoy through placing ads on the stations, plus the ability to share in the revenues generated through advertising sales. Innovare is a model partner!

Tom TullVice President and Chief Experience Officer, Ballad Health