Ballad Health Recommends Innovare
Innovare Charging Solutions are a Hit with Patient Experience
“Patients and their family members have at least one thing in common – they want to know you CARE. In my role I typically hear from patients or their loved ones when there is a concern. However, with the pandemic, I have also been afforded the opportunity to welcome family
members as they come to visit and wish patients well as they exit after discharge. Being able to meet people in these capacities has helped me realize how much we take CONNECTIONS for granted.”
“A common request from patients and visitors is to have access to a charger that fits their specific device. Until recently, our facility did not have this resource. One of the most sad scenes, to me, is when a patient is discharged with nothing more than their patient belonging bag and a cell phone that contains all of their contacts’ numbers, yet they cannot access them because the battery needs charging. Now, when someone asks for a phone charger, I can proudly say “YES, we would be happy for you to use our Innovare charging station located in the cafeteria!” Offering a food voucher is an added bonus so they can have a snack or drink while they wait. With this resource, we are able to show we understand how important CONNECTIONS are and we CARE about you.”
Market Director, Patient Experience
Southwest Market | Ballad Health
Northwell Health continues to expand with Innovare
With patient experience and communication top of mind, Northwell Health expanded its partnership with Innovare in Staten Island. Innovare added to its long standing partnership with Northwell Health by installing proprietary, custom designed digital charging solutions at the Staten Island University Hospital campuses. These technologically advanced charging stations include an LCD which features both hospital marketing and sponsorship content.
The Northwell Health/Innovare relationship that began back in 2012 and has grown to include 15 of the system’s hospitals! Late November 2020, Innovare is scheduled to install more high-tech digital charging solutions within Northern Westchester Hospital and Phelps Hospital.
Innovare – Company of the Year
Over 125 Hospitals have found their entrepreneurial spirit WIN-WIN-WIN
Since the beginning of the pandemic, healthcare professionals have been on a battle footing worldwide. They are working long hours with limited resources to fight the current global threat called COVID-19. In order to recognize their efforts, many communities are now putting their time and creativity into public expressions of gratitude, from making streetside graffiti to posting billboard banners.
Hospitals and community businesses have also sought to promote their message of thanks to healthcare professionals. Recently, Northwell Health leveraged their digital signage platform partners to feature messages of gratitude to all the healthcare workers, first responders, and essential employees, followed by a montage of these heroes in action. Tactically placed across Northwell’s facilities, this digital signage quickly grabbed public attention and boosted the morale of the healthcare professionals.
One of the architects of such strategically-placed media at Northwell Health is Innovare Medical Media (Innovare)—a pioneer in the digital signage and charging solution space. Innovare brings an entrepreneurial model to the healthcare space, providing hospitals with free digital charging solutions and contributing revenue from the project back to the hospital. “This pandemic has put additional pressure on all of us and as hospitals continue to face increasing healthcare expenses, decreasing reimbursements, and shrinking marketing budgets, this project is a win-win-win for Hospitals,” enthuses the co-founder of Innovare, Michael Ricciardi, as a proud partner of such an initiative.
Notably, this partnership between Northwell Health and Innovare was not something new. Innovare has been associated with Northwell since 2012, and, over the years, has installed 11 community showcase display programs across multiple Northwell healthcare facilities, with 2 more hospitals scheduled to be installed this year. “I first came across Innovare late in 2016 as they were developing a program at one of our sites, Huntington Hospital, and it all seemed too good to be true,” said Kim Schwalb of Northwell Health. As a Senior Manager of Business Operations, Kim oversees the Innovare project and manages the recurring revenue contributions as well as the approval of all content. The digital signage component of this project is a great way to reinforce hospital branding initiatives and the charging stations are a hit with patients, visitors and staff. In addition, Schwalb remarked, “the funds from the revenue share have been critical to helping support employee engagement and local level community sponsorship events. With the addition of more Northwell Health hospitals, and new display technology, I have seen the revenue increase year over year.”
Optimizing the Marketing Content for Healthcare Space
NYU Winthrop Hospital was the first to launch Innovare on its entrepreneurial journey in 2011. Now, 128 hospitals have chosen to launch this new technology with over 30 hospitals joining in 2019 alone. Innovare’s mission is to create highly effective ongoing hospital branding and marketing platforms, enhance the appearance of sterile public areas in hospitals and even support the patient experience at zero cost to the hospital. All this is accomplished with financial support from hospital-approved regional businesses. Innovare has already contributed over $3 million back to hospitals during the past five years.
Not surprising, Innovare has a healthy list of health system partners in both the not-for-profit and for-profit space leveraging this entrepreneurial model. For example, Lynn Robbins, Director of Marketing and PR at Portsmouth Regional Hospital commented, “Portsmouth Regional Hospital was looking for cost-effective solution to effectively market/brand the hospital as well as support patient experience by providing charging solutions. Once introduced to Innovare, we quickly saw the business model as a no-brainer. Innovare not only provides hospitals with free marketing displays and free Charging Stations, but they service and maintain the entire program and even contribute revenue back to the hospital.”
The seamless and turnkey digital signage platform provided by Innovare helps healthcare facilities dump the antiquated poster boards, easels, and vinyl banners from their buildings, and enhance the appearance of their sterile public areas. These digital charging solutions with large-format hospital graphics can be placed throughout the hospital facilities to feature impactful hospital marketing content as well as pre-approved, leading local and regional businesses’ content, community messages and CDC guidelines. “Considering the impact of this crisis, many of our hospitals, have chosen to run messages of thanks and gratitude, along with motivational content geared toward the healthcare professionals across the Innovare platform. The outpouring of support has been wonderful to see as all the frontline workers are the great heroes in this crisis,” Ricciardi explained.
A Community-Sponsored Solution for Hospitals
What makes Innovare a remarkable choice for health facilities is its proprietary concession model through which they do all the heavy lifting – and its complete solution is offered to hospitals free of cost. Innovare leverages messaging by hospital-approved sponsors (colleges, credit unions, banks, other leading employers), to support the entire project and creates a revenue share which allows them to contribute revenue back to the hospital mission priorities…several million dollars to date and growing! For example, some hospitals have the funds directed toward their foundation, others towards employee engagement, and some readily put the revenue back into marketing budgets.
Traditionally, the waiting lounge or cafeterias of the hospitals have broadcast television news and ad content, which may not be particularly well-suited for the hospital settings, and hospital management has no control on what content goes on-air. With Innovare’s digital signage solutions, those challenges are resolved as hospitals can now control all the messaging that is displayed, thereby facilitating a more appropriate, targeted and niche content.
A Gift that Never Stops Giving
The benefits of Innovare’s community display solution extend even further. These solutions are truly first-of-its-kind, considering they also combine mobile charging stations with the signage to enhance the patient and visitor experience even more. As Ricciardi highlights, “Hospitals are now looking to add charging stations in their waiting areas. In many cases, hospitals purchase these charging solutions themselves and get entangled in an ever-increasing maintenance cost”. On the other hand, with an added benefit of integrated mobile charging stations, Innovare’s digital display solutions are becoming more valuable for key waiting areas, lobbies, and cafeterias. Innovare partner, Ballad Health has benefitted from the easy implementation of the charging station project. As Jennifer McCroskey, Patient Experience Specialist, describes, “When our patient and family advisory council tasked me with finding a charging station, I never expected to find something like this. The Innovare project just made sense. These towers provide our guests a much-needed service while displaying a high impact marketing platform at no cost to us which is remarkable. I can’t think of another product or service we’ve implemented that didn’t require the hospital to cut a check, and the fact that Innovare shares a percentage of their gross revenue with us on a quarterly basis was a surprising bonus.”
Going the extra mile, Innovare is also responsible for the service and maintenance for all the display solutions and ensures that these solutions are updated with the latest technology through its local area service representatives. “We are responsible for installing signage solutions to all the way through servicing and maintenance of the equipment,” added Marianne Pish, from the Innovare Team.
Moving ahead, Innovare is now poised to reach out to more healthcare providers with its integrated offering. Especially, as digital signage and charging stations are fast becoming an industry-wide trend, it is a favorable time for Innovare to grow above and beyond. The company is also improving its charging stations by including the provisions of wireless charging. “With the ongoing enhancements of our integrated offering, many folks at the hospitals will find them to be a wonderful value-add for patients, visitors, and staff. We are thrilled so many leading hospitals have chosen Innovare and it has been incredible to see our network grow coast-to-coast so quickly. We look forward to continuing to support our hospital partners and uncovering new partners to support for years to come.,” concludes Ricciardi.
Innovare’s Hospital Partner “Thank You” Messages
Hospitals and Leading Businesses Express Thanks to Healthcare Professionals
Healthcare Professionals are Hero’s During the Covid-19 Pandemic
Healthcare professionals are pouring their hearts and souls into keeping communities safe and healthy during the Covid-19 pandemic. They are working around the clock, tirelessly and selflessly to take care of and save those affected by the virus. The drive, professionalism and undaunted courage in the face of the most intense pandemic in modern history is appreciated by everyone as these individuals are putting themselves in harm’s way every day.
The Innovare showcase program now features Hospitals and community businesses promoting their message of thanks to these wonderful healthcare professionals. For example; Trinity Health says “ Thank you to our Trinity Health of New England colleagues for the care you provide to our communities” and as a leading university, Arizona State University writes “Healthcare leaders like you are making a difference. ASU says thanks you” Many have noticed and appreciated these messages which every one, big or small, is making a difference.
What follows is a compilation of these messages of support.
Ballad Health Expands with Innovare
3 New Tennessee Hospitals Receive Free Innovare Charging Solutions
Ballad Health recently expanded its partnership with Innovare Medical Media to include Johnson City Medical Center and Franklin Woods Community Hospital. These facilities reside in Johnson City, TN, as well as Indian Path Community Hospital in Kingsport, TN. This comes on the heels of successful launches with Ballad Hospitals; Bristol Regional Medical Center and Holston Valley Medical Center in 2018. Innovare’s success at these initial programs has propelled the expansion into these facilities.
The Innovare Community Showcase Program will allow local and regional businesses to market towards valuable audiences at these hospitals which include: healthcare professionals, visitors, and patients. These hospitals are the greatest economic engines of their communities and are an ideal place to reach the local and regional community buying power. In addition, healthcare in America is growing exponentially with the February 2020 job growth showing 54,000 new jobs in health services, the fastest-growing category.
Nick Lieberman, Innovare partner and lead on the project, notes “after having incredible success with Ballad Health in Bristol and Kingsport where businesses have already invested over a half-million dollars, we are excited to continue to grow and enhance these new programs. Innovare will be introducing 5 brand new mobile phone charging stations coupled with large format LCDs to display local and regional community business messages.
To learn more about Innovare, click here.
Richmond University Medical Center Installs Free Phone Charging Stations
February 4, 2020 – Richmond University Medical Center has partnered with Innovare Medical Media (Innovare) to enhance the experience for every individual that walks through the hospital’s doors: free cell phone charging stations at multiple locations throughout the hospital’s main building at 355 Bard Avenue in West Brighton.
The new charging stations can charge multiple phones or devices at one time. The stations also have large electronic display screens that project a rotation of advertisements about hospital services and ads for local businesses. The stations are located in the main lobby, visitor lounge for Labor and Delivery, the hospital cafeteria, and the waiting areas for ambulatory surgery, the intensive care unit and the emergency department.
“Smartphones and devices have become an integral part of everyone’s life. This is especially true at our hospital where patients, visitors, and staff are all trying to stay connected with loved ones or up to date on medical issues,” president and chief executive officer, Dr. Daniel J. Messina, said.
The charging stations are the latest technology enhancement provided for patients and visitors at Richmond University Medical Center. Last year, the hospital unveiled its “Patient Tracker,” which sends text messages to mobile phones in real-time. Patient Tracker is activated when a patient is being prepared for surgery. Patients are asked if they would like someone to receive updates during their procedure. If the patient agrees, the patient provides a person’s name, phone number, and carrier service. The selected individual then receives text messages on their device as information is entered into the hospital’s internal patient procedure tracking system.
“There has been tremendous support from local and regional businesses during the launch of this program. Innovare expects to deliver over $150,000 in revenue contributions to the medical center through this partnership,” said Michael Ricciardi, partner at Innovare. “Along with the free digital marketing charging solutions Innovare provided, these revenue contributions will go a long way to supporting the medical center.”
Hospitals Are Controlling Content in 2020
Hospitals typically struggle with advertising content on live TV being displayed on their campuses. Whether it’s in the waiting room or cafeteria, mainstream news channels run content that hospitals have zero control over. Recently, hospitals have been finding the value in being able to monitor and control the messaging visible to their key audience. The control and content management with advertisers that a hospital decides to partner with is a game-changer.
In 2020, hospitals now have the opportunity to work with industries and ads that are relevant to their patients and employees. Innovare offers a unique experience with digital charging stations that not only provide a convenience for your patients, visitors, and employees but also give them relevant information. The hospital has 100% control over which advertisers participate. Innovare offers hospitals the opportunity to partner with local, regional, and national businesses that are relevant to their industry. Colleges and Universities are one of the nation’s leading investors in Hospital Placed Media. Many promote degree opportunities such as RN, BSN, MSN, and MBA programs for continued education and training for doctors and nurses.
Take back control over the ads your employees and patients are being exposed to in 2020! Innovare will partner with you to ensure the best possible experience for your charging station users from when they first plug in their phone to the moment they leave with new and relevant information.
How is your facility taking back control over ad placements in 2020? Contact Innovare today to learn more about how you can claim that freedom.
9 new Hospitals in Arizona Jump On Board with Innovare!
Innovare enters the Phoenix and Tucson Market
Innovare Medical Media just finished installing nine brand new Hospital Placed Media programs in the Phoenix and Tucson Market. This brings Innovare’s total installed programs to 32 in 2019. We are excited to cultivate these relationships in 2020 and continue to grow beyond our current success.
With overwhelming support from leading and local businesses who have chosen to invest in our 60 locations, the market has experienced a successful launch and is still growing! These clients understand the value of getting their products and services in front of healthcare professionals, visitors & patients. Our 2 Tucson hospital opportunities have already sold out, and there is limited inventory available in the 7 of the Phoenix-area hospitals.
To learn more about Hospital Placed Media (HPM) opportunities, call us at 866.887.2207!